Quality Policy

First Aid Training Co-operative aims to provide high quality training and services to its customers on time and within budget as part of it Quality Policy.

The Organisation operates a Quality Management System that has gained BS EN ISO 9001 : 2015 certification, including aspects specific to the provision of First Aid Training and related Services.

The management is committed tothe follow as aprt of our Quality Policy:

  1. Develop and improve the Quality Management System
  2. Continually improve the effectiveness of the Quality Management System
  3. The enhancement of customer satisfaction.

The management has a continuing commitment to:

  1. Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction
  2. Communicate throughout the Organisation the importance of meeting customer needs and all relevant statutory and regulatory requirements
  3. Establish the Quality Policy and to set Quality Objectives at relevant functions, levels and processes
  4. Ensure that the Management Reviews set and review the Quality Objectives, and report on the internal audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System
  5. Ensure the availability of resources.

The structure of the Quality Management System is defined in this Quality Manual.

All personnel understand the requirements of this Quality Policy and abide with the contents of the Quality Manual.  The Organisation complies with all relevant statutory and regulatory requirements.  The Organisation constantly monitors its quality performance and implements improvements when appropriate.

First Aid Training Co-operative provides a range of free resources for its customers.

This Quality Policy is regularly reviewed biannually in order to ensure its continuing suitability.

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